Bilingual Sales and Customer Success Agent

Responsibilities: Prospecting & Lead Generation: Conduct outbound cold calling into English- and French/ German/ Italian-speaking prospect markets on behalf of Client Qualify new business opportunities through calls using leads provided by Client Manage and nurture cold / warm leads, referrals, and re-engagement of lapsed prospects Sales Pipeline & Conversion: Maintain a structured, up-to-date sales pipeline within Client’s CRM, progressing opportunities through each stage of the funnel Qualify prospects against Client’s ideal customer profile — identifying needs, decision-makers, timelines, and budget Deliver compelling presentations for management Handle objections professionally and negotiate terms to close, in line with Client’s commercial policy Client Onboarding: Manage the end-to-end onboarding process for newly won clients — coordinating documentation, service agreements, and operational setup Liaise with Client’s operations and finance teams to ensure a seamless handover from sale to service delivery Set clear client expectations on timelines, service scope, and points of contact Account Management & Retention: Serve as the primary point of contact for assigned clients throughout the active service period Monitor client satisfaction, proactively address issues, and escalate where required Identify upsell and cross-sell opportunities within the existing client base Reporting & Compliance: Provide regular activity and performance reporting to Client’s designated manager (call volumes, pipeline status, conversion rates, client updates) Adhere to all GDPR, data handling, and communication compliance requirements applicable to both markets Native or near-native fluency in both English and French/ German/Italian. Capable of conducting sales calls, negotiations, and written correspondence to a professional standard in both languages. Requirements: Minimum HND Certificate or qualification in French/ German/ Italian will be highly preferred Minimum 2 years B2C sales experience with demonstrable success in outbound prospecting and full-cycle selling. Minimum 3 years customer service or customer relationship management experience. Confident and resilient in high-volume outbound cold calling. Skilled in opening conversations, handling gatekeepers, and managing first-contact objections. Proven ability to manage client relationships post-sale through to service completion. Proactive in anticipating client needs and resolving issues swiftly. Proficient in CRM platforms (e.g. HubSpot, Salesforce, Zoho). Disciplined in pipeline logging. Comfortable with Microsoft 365, video conferencing, and VoIP telephony. Exceptional verbal and written communicator across both languages and all channels — phone, email, and video. Persuasive, professional, and clear. Highly self-directed. Able to manage multiple accounts and pipeline stages simultaneously without losing quality or responsiveness. Essential Sector Knowledge Experience in, and understanding of transport, logistics, freight, or supply chain services. Desirable Remote Working Track record of performing in a remote or distributed team environment. Reliable, self-motivated, and outcomes-focused. Essential

Responsibilities: Prospecting & Lead Generation: Conduct outbound cold calling into English- and French/ German/ Italian-speaking prospect markets on behalf of Client Qualify new business opportunities through calls using leads provided by Client Manage and nurture cold / warm leads, referrals, and re-engagement of lapsed prospects Sales Pipeline & Conversion: Maintain a structured, up-to-date sales pipeline within Client’s CRM, progressing opportunities through each stage of the funnel Qualify prospects against Client’s ideal customer profile — identifying needs, decision-makers, timelines, and budget Deliver compelling presentations for management Handle objections professionally and negotiate terms to close, in line with Client’s commercial policy Client Onboarding: Manage the end-to-end onboarding process for newly won clients — coordinating documentation, service agreements, and operational setup Liaise with Client’s operations and finance teams to ensure a seamless handover from sale to service delivery Set clear client expectations on timelines, service scope, and points of contact Account Management & Retention: Serve as the primary point of contact for assigned clients throughout the active service period Monitor client satisfaction, proactively address issues, and escalate where required Identify upsell and cross-sell opportunities within the existing client base Reporting & Compliance:

Provide regular activity and performance reporting to Client’s designated manager (call volumes, pipeline status, conversion rates, client updates) Adhere to all GDPR, data handling, and communication compliance requirements applicable to both markets Native or near-native fluency in both English and French/ German/Italian. Capable of conducting sales calls, negotiations, and written correspondence to a professional standard in both languages. Requirements: Minimum HND Certificate or qualification in French/ German/ Italian will be highly preferred Minimum 2 years B2C sales experience with demonstrable success in outbound prospecting and full-cycle selling. Minimum 3 years customer service or customer relationship management experience. Confident and resilient in high-volume outbound cold calling. Skilled in opening conversations, handling gatekeepers, and managing first-contact objections. Proven ability to manage client relationships post-sale through to service completion. Proactive in anticipating client needs and resolving issues swiftly. Proficient in CRM platforms (e.g. HubSpot, Salesforce, Zoho). Disciplined in pipeline logging. Comfortable with Microsoft 365, video conferencing, and VoIP telephony. Exceptional verbal and written communicator across both languages and all channels — phone, email, and video. Persuasive, professional, and clear. Highly self-directed. Able to manage multiple accounts and pipeline stages simultaneously without losing quality or responsiveness. Essential Sector Knowledge Experience in, and understanding of transport, logistics, freight, or supply chain services. Desirable Remote Working Track record of performing in a remote or distributed team environment. Reliable, self-motivated, and outcomes-focused. Essential