General Manager

Responsibilities: Strategic & Operational Leadership: Oversee daily operations across all locations and ensure smooth, efficient business performance. Translate company objectives into clear operational plans, targets, and KPIs. Drive sales, profitability, operational efficiency, and continuous improvement. Identify operational gaps and implement practical solutions. Conduct regular outlet visits to monitor performance and ensure compliance with company standards, SOPs and service procedures. Support senior management on business expansion, new initiatives, and strategic projects. Team Management & Development: Lead, coach, and develop managers and key personnel to achieve business objectives. Set performance expectations and monitor staff performance. Support recruitment, onboarding, training, employee relations, and workforce planning in collaboration with HR. Identify and develop high-potential employees for leadership roles. Financial & Control Management: Monitor sales, costs, financial performance and operational reports to identify improvement opportunities. Work with Accounts to strengthen financial controls, accountability and profitability. Monitor cash handling, inventory, food and labour costs, wastage and operating expenses. Implement measures to minimise theft, fraud, wastage, stock losses and other operational risks. Monitor pricing, promotions and product performance and recommend improvements. Requirements: Bachelor’s degree in business administration, management, operations or a related field. A master's degree is an added advantage. Minimum of 4 years’ relevant experience in operations or general management, preferably in the FMCG, retail, or distribution sector. Proven experience managing teams, business operations and multiple locations. Strong understanding of sales, inventory management, budgeting and cost control. Demonstrated ability to drive business growth, improve operational efficiency and achieve targets. Excellent leadership, communication, analytical and problem-solving skills. Proficiency in Microsoft Office and business management tools. Strong organisational skills, integrity, and a results-driven mindset.

Responsibilities: Strategic & Operational Leadership: Oversee daily operations across all locations and ensure smooth, efficient business performance. Translate company objectives into clear operational plans, targets, and KPIs. Drive sales, profitability, operational efficiency, and continuous improvement. Identify operational gaps and implement practical solutions. Conduct regular outlet visits to monitor performance and ensure compliance with company standards, SOPs and service procedures. Support senior management on business expansion, new initiatives, and strategic projects. Team Management & Development: Lead, coach, and develop managers and key personnel to achieve business objectives. Set performance expectations and monitor staff performance. Support recruitment, onboarding, training, employee relations, and workforce planning in collaboration with HR. Identify and develop high-potential employees for leadership roles. Financial & Control Management: Monitor sales, costs, financial performance and operational reports to identify improvement opportunities. Work with Accounts to strengthen financial controls, accountability and profitability. Monitor cash handling, inventory, food and labour costs, wastage and operating expenses. Implement measures to minimise theft, fraud, wastage, stock losses and other operational risks. Monitor pricing, promotions and product performance and recommend improvements.

Requirements: Bachelor’s degree in business administration, management, operations or a related field. A master's degree is an added advantage. Minimum of 4 years’ relevant experience in operations or general management, preferably in the FMCG, retail, or distribution sector. Proven experience managing teams, business operations and multiple locations. Strong understanding of sales, inventory management, budgeting and cost control. Demonstrated ability to drive business growth, improve operational efficiency and achieve targets. Excellent leadership, communication, analytical and problem-solving skills. Proficiency in Microsoft Office and business management tools. Strong organisational skills, integrity, and a results-driven mindset.